If you are not completely satisfied with your purchase, you may return regular orders of period- correct and motorcycle factory-correct specified products within 30 days of receipt in their original packaging and in new, unused condition for exchange or credit only (excluding custom orders). Credit issued will not include original shipping and insurance charges. There is a restocking fee of 20% on all returned merchandise. We reserve the right to choose not to accept a return for any reason, especially if the product has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything possible to work with you and ensure a positive experience. No returns will be accepted after 30 days from the date of shipment.
Please notify Heathers Leathers by phone at (803)222-3452 or email at sales@heathersleathers.com before an attempted return. The customer is responsible for providing a copy of the receipt when returning the item(s), with shipping and insurance pre-paid, to the total retail amount to Heathers Leathers, 943 Enon Church Rd. Clover, SC 29710. Under no circumstances will any refunds be issued on any custom seat, saddle bags, etc. or any other work performed as most of the cost for custom work is the cost of additional labor. Custom orders are considered final and cannot be returned or exchanged.
Any custom order is an order of a product which is not built to period correct and motorcycle factory correct specifications but built to custom specifications. Custom products will include any natural leather that is spray-dyed to customer preference. If in doubt, please call, and we can review your purchase on a case-by-case basis as exceptions are rare and only considered when the custom product is grossly unmatched to customer’s design specifications.
Heather’s Leathers will not be held accountable nor responsible for the placement, fit, mounting, and function after you receive your seat, saddle bags, etc., this is left solely up to the customer. Heather’s Leathers is not responsible for any refund or exchanges if any modifications have been attempted or performed to any product which Heather’s Leathers has supplied. Additionally, fitting or mounting of any of the antique motorcycle seats, saddle bags, or other products which are pre-1965 to any post-1965 motorcycles, of any make is considered attempted modification, which are the sole responsibility of the customer and will not be refunded, or accepted as a returned item.